Building Rapport is the process of establishing trust between you and your customer. People buy from people when they feel a sense of trust and connection. Your job is to connect with cu...
This is the customer's first contact, both with the store and with an individual Sales Associate. There should be an initial greeting to acknowledge that the customer has entered the sto...
Why have a selling method? Using a selling method ensures consistency in delivering quality sales and service to the consumer. As in any profession, the ability to deliver excellence is...
Now that you have built rapport with your customer and have properly qualified their needs, it’s time to present options—your products and services—offer an irresistible choice and gently...
